Antony Mayfield – Some great notes on Monitoring Social Media

This is a really great slide deck from Antony Mayfield who presented yesterday at the CIM Financial Services Event: Social networking in financial services
I’m hoping his slide deck from last night will be up soon on slideshare, but check out the below in the meantime.
I’m particular fond of slide 12 – perfect layout of a Social Engagement Framework –  Principles, platforms and processes!

Monitoring Social Media 09 – #msm09 – After Brands I Crossing

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