The Future Of Customer Engagement – Ashley Friedlein from eConsultancy

Here's my rough notes from his presentation at the Alterian Alchemy launch yesterday. I'm hoping his slide deck is out soon! (hint) Ashley broke out with what I thought was a gamification slide first which got me interested. Well I though he did, but just wanted to say the old game is over, here's version …

Antony Mayfield – Some great notes on Monitoring Social Media

This is a really great slide deck from Antony Mayfield who presented yesterday at the CIM Financial Services Event: Social networking in financial services I'm hoping his slide deck from last night will be up soon on slideshare, but check out the below in the meantime. I'm particular fond of slide 12 - perfect layout …